Support
How can we help?
Most questions are answered in the FAQ. If something isn’t working, these checks fix the most common problems.
Quick fixes
The devices won’t connect
Make sure both are on the same Wi-Fi network (not one on mobile data or a guest network), that Local Network access is allowed for Dozi in Settings → Privacy & Security → Local Network, and try scanning the QR code again.
No picture or no sound
Check that Dozi has Camera and Microphone access on the baby device in Settings → Dozi, and that the parent device is not muted in the app.
No cry alerts
Allow notifications for Dozi on the parent device, check that alerts are switched on in the app, and keep Dozi running in the background instead of force-quitting it.
More answers in the FAQ and the setup guide.